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The Director

Fixing Xbox One Water Damage

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Fixing Xbox One Water Damage

 

Have you spilled liquid onto your Xbox One and need a quick guide on how to deal with it? Well you're in luck.

 

Things to understand

 

Most electronics are not built to withstand contact with water. Water causes short circuits, power surges, and can destroy the magnesium which is in most machines. This is also why most warranties don't cover water damage, including the warranty for Xbox One. There is a very good chance that if your console has come into contact with water you will need to replace it at full price.

 

What to do

 

1. Power down your Xbone if it didn't shut off automatically.

 

2. Unplug ALL cords connected to it. Disconnect the power cord from your outlet and the power supply box (this is to reset the power supply, in case it surged).

 

3. Grab a towel and dry it off as much as you can. Try to drain the water through the same vent it entered in, if possible.

 

4. Allow your Xbox One to completely dry, keeping it unplugged. A minimum of 8 hours is suggested, but longer than that won't hurt.

 

5. When you are confident that the console is dry, plug your cables back in and try to turn it on. If the console powers up but shuts itself off before completely booting up, unplug it again and wait longer. If it continues doing this or simply doesn't power on at all after 48 hours, see below.

 

It didn't work

 

You have two options at this point. You can either purchase another console or contact Xbox Support via this link. At the main support page, navigate to the bottom of the page and click 'Contact Us'. Fill out the proper forms and explain what happened to the customer service agent. There is no point in lying about what happened, the console has liquid contact indicators that the repair center will check. If you are truthful and polite the agent may be able to cut you a break. It's pretty much a guarantee that you'll have to pay something to get your console fixed/replaced, but if there's a way to pay less than the full price of the console the customer service agent will help you find it.

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Does stuff like wrapping it in dry towels, putting it in or on some rice or placing it on a radiator work?

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Does stuff like wrapping it in dry towels, putting it in or on some rice or placing it on a radiator work?

Wrapping it in dry towels may work, but it's too large for putting it into rice to work and placing it on a heater would be a very bad idea.

 

It might actually dry faster out of the towels, because of evaporation.

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I didn't know I needed this until now. I should keep this in mind just in case something happens. Thanks Director.

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