gorlant Posted November 15, 2015 Report Share Posted November 15, 2015 I pre-ordered Halo 5 Deluxe Bundle in October, but haven't got a single prem. pack yet. What's the problem? Link to comment Share on other sites More sharing options...
Unease Peanut Posted November 15, 2015 Report Share Posted November 15, 2015 HAve you installed it? As in try selecting one in the REQ store, what does it say? Link to comment Share on other sites More sharing options...
gorlant Posted November 15, 2015 Author Report Share Posted November 15, 2015 HAve you installed it? As in try selecting one in the REQ store, what does it say? It says "Installed". Should I try to reinstall? Reinstallation didn't help. Link to comment Share on other sites More sharing options...
Unease Peanut Posted November 15, 2015 Report Share Posted November 15, 2015 Well you should get 2 every week since launch. Right now you should've had 4 over the span of 2 weeks. Try contacting support on Waypoint, they might be able to help you further. Link to comment Share on other sites More sharing options...
gorlant Posted November 15, 2015 Author Report Share Posted November 15, 2015 I'm sorry, what's Waypoint support? Link to comment Share on other sites More sharing options...
Unease Peanut Posted November 15, 2015 Report Share Posted November 15, 2015 Halowaypoint.com is the official halo site, they have a support forum and many other forums in which you can post your issue. Alternatively you can try to contact Xbox support or shoot a Tweet at either Josh Holmes or Frank 'o Connor who are devs of 343i. Link to comment Share on other sites More sharing options...
Jeremy Berkley Posted November 23, 2015 Report Share Posted November 23, 2015 Tried Halowaypoint they said here where the developers would see it, is the best spot, I too ordered the limited edition Halo 5, used warzone premium key to purchase pack from store, downloaded it and installed it. Didn't receive a pack in two weeks, contacted support, they verified I had it installed, removed profile and resynced still didn't show, in the meantime my 6 year son's account gets the packs each week. So I removed that profile, uninstalled Halo and all req packs, reinstalled, waited a whole week still didn't receive anything, contacted microsoft support which told me to contact developers, HA that is funny! Please I think it will require more than the usual crap support ideas. Link to comment Share on other sites More sharing options...
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