Spectral Jester Posted September 24, 2011 Report Share Posted September 24, 2011 Preview Disc Dilemma Fix Coming Soon On September 21st, we rolled out a Title Update for Halo: Reach. Over the course of the day, both retail disc owners and Games on Demand users were prompted to download it. The Halo: Reach “preview disc” (a small amount of these discs were given to certain community members) cannot be updated with a conventional TU, though. Firstly, apologies to the folks who participated in the limited Microsoft “preview disc” program and now, after downloading the TU, have a malfunctioning disc copy of Reach. That’s the bad news. The good news is that we have a solution coming soon for those affected, and while it will take some time to organize and communicate the solution to the afflicted, it is an elegant and practical fix that may even provide a nicer experience. The fix will be that we will email each of the affected participants a Games on Demand code to redeem for a downloadable copy of Reach. The TU will work, the added features will work and more importantly, the game itself will work. However, we will reiterate that since we’re solving this in real-time, it will take longer to address than is ideal, especially if you’re impatient to play. Please bear with us while we work on the email list and generation of the codes. One thing we will note at this time is that the fix will REQUIRE that you have some form of storage on your Xbox 360 – ideally an HDD, but a capacious and appropriate USB device will also work. We expect to get all the codes out to players sometime next week. Link to comment Share on other sites More sharing options...
Desolis SR Posted September 25, 2011 Report Share Posted September 25, 2011 Preview Disc Dilemma Fix Coming Soon On September 21st, we rolled out a Title Update for Halo: Reach. Over the course of the day, both retail disc owners and Games on Demand users were prompted to download it. The Halo: Reach “preview disc” (a small amount of these discs were given to certain community members) cannot be updated with a conventional TU, though. Firstly, apologies to the folks who participated in the limited Microsoft “preview disc” program and now, after downloading the TU, have a malfunctioning disc copy of Reach. That’s the bad news. The good news is that we have a solution coming soon for those affected, and while it will take some time to organize and communicate the solution to the afflicted, it is an elegant and practical fix that may even provide a nicer experience. The fix will be that we will email each of the affected participants a Games on Demand code to redeem for a downloadable copy of Reach. The TU will work, the added features will work and more importantly, the game itself will work. However, we will reiterate that since we’re solving this in real-time, it will take longer to address than is ideal, especially if you’re impatient to play. Please bear with us while we work on the email list and generation of the codes. One thing we will note at this time is that the fix will REQUIRE that you have some form of storage on your Xbox 360 – ideally an HDD, but a capacious and appropriate USB device will also work. We expect to get all the codes out to players sometime next week. Im assuming this preview disc is the one given out to people that signed up for some beta testing for a newer disc format? I'm looking into this for my brother and from my knowledge that's the disc he had gotten sent to him and he's having the same problem. Is there any info I can pass on to him about how to contact you guys about this(if needed) or any more specifics on how long exactly it will take other than in the next week? I understand if you can't give me an exact date though. Thanks for the help in advance! Link to comment Share on other sites More sharing options...
Spectral Jester Posted September 25, 2011 Author Report Share Posted September 25, 2011 He will need to check the email he registered with for the beta test. Unfortunately as to an exact time, no cant give you one, they are working on it now, and are aiming to get it sorted in about a week. Link to comment Share on other sites More sharing options...
Desolis SR Posted September 25, 2011 Report Share Posted September 25, 2011 Ok I'll let him know. Hopefully he gets it sooner than later, since this TU is a big deal. =P Thanks. Link to comment Share on other sites More sharing options...
RaptorUnbound Posted September 25, 2011 Report Share Posted September 25, 2011 so if we dont get the preview disk can we still play reach? Link to comment Share on other sites More sharing options...
Desolis SR Posted September 25, 2011 Report Share Posted September 25, 2011 so if we dont get the preview disk can we still play reach? Anyone with the retail disk or games on demand copy can play it normally. The only problem was the preview disc not being able to update, so Microsoft is making up for it. Pretty much saving their butts since they f'd up. Link to comment Share on other sites More sharing options...
RaptorUnbound Posted September 26, 2011 Report Share Posted September 26, 2011 Ok I see, thanks Link to comment Share on other sites More sharing options...
El Silverado Posted September 26, 2011 Report Share Posted September 26, 2011 Well, their own fault becuase they wasn't patient like everyone else. Link to comment Share on other sites More sharing options...
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