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Hello, Halo is my favorite video game franchise (ever since my old Xbox Live account) and I've had 'Halo: The Master Chief Collection' since day one of its release which was November 11th. I technically had it even before the release date because I pre-loaded it well in advance but even though it was on my Xbox all the way up to now, I never launched it on my system because I kept hearing news from people (including my friends) that the game was 'broken' and 'causing glitches'. As a precaution in order to not damage my console, I didn't want to play it and risk 'causing glitches' if it meant that my Xbox One would be affected, and I also didn't want to play it only to possibly get a bad K/D, since everyone told me the issues were mostly multi-player related. I kept reading and hearing that 343 would fix the issues, but didn't hear about all the free bonuses (including Halo 3:ODST, the Relic map, 1 month Xbox Live Gold, exclusive in-game avatar and exclusive in-game nameplate, all for free) being given to players who played before December 19th, until I woke up and got on my computer on the 20th, one day after. As per the phone conversations I had with a few Xbox Support representatives, I'm addressing the issue here. I'm requesting an exception to qualify to receive this content because I had the same inconvenience of not being able to play this game and I would have played even the multiplayer had I known that would give me what everyone else is getting as compensation for the game's issues, which I should be eligible for since it's meant for people who experienced problems with the game, but I avoided using it in the first place to avoid experiencing the problems in the first place. Also, since I had pre-loaded the game since the release date, I would have still been unable to play it anyway. If this is not the right place to get support from 343 to solve my issue, I'll appreciate any information or input on how to proceed on this issue. Thank you very much for your attention to this matter.