Manuel R. C. Poblador

Hi guys! First time poster here. Basically I pre-ordered the limited edition of Halo 4 over Amazon UK. Of course it came with a whole load of in game and real life goodies. For multiplayer it had CIO Web Armour, Recruit Prime Armour, Recruit Prime Weapon Skin, and a bunch of cool looking emblems. Of course during my match making I utilised a combination of these to express my individuality! Logged on just now and all of it is gone from my account? Wondering if this has happened to anyone else and if anyone can provide some help/explanation? Thanks! mxp