DarthChristmas

Good morning. I talked to a colleague of mine who happens to be an Ambassador for Xbox, Rod T. and he suggested I contact Xbx about my account being temporarily banned on HALO reach due to my 5 yr old wanting to learn to play (he loves the game btw ) and was apparently reported for "cheating" because he was running off map and suiciding.....now i get the whole teamwork thing but its a game and hes 5 years old! Shouldn't there be some safeguards so all kids can enjoy the game and not being banned for learning? If people are reporting for such a ridiculous thing, then maybe they should seek some anger management help, in my opinion. So other then waiting out this dumb ban, what other measure can I take to ensure Im getting the service I paid for WITHOUT banning my son from learning to enjoy the Xbox?