[New forum member, need help with lost Monthly Challenge XP]

Thank you for your interest.    :-)     Here are the details of my XP loss :

 

In August I was working toward the War Games Monthly Challenge ("To the Victor Go the Spoils") which would earn me 20,000 XP for 75 multiplayer matchmaking wins.  I earned my 75th win in a Big Team Infinity Slayer match on the Wreckage map on 24-Aug-2013 @ 3:25pm (eastern time, game duration = 11m 25s).  Once this game finished I saw the Challenge Completed message pop onto the screen, and the 20,000 XP were added to my profile ...  raising my Spartan rank from SR127 to SR128.  After I played my next match (a Big Team Infinity Slayer match on the Exile map -- 24-Aug-2013 @ 3:45pm eastern -- game duration = 10m 51s) I noticed that the 20,000 XP had been deducted from my profile & my rank had dropped back to SR127.  Thinking it was a temporary glitch, I went on to play a few more Halo 4 multiplayer matches on Aug. 24th & winning several more of them ...   but the 20,000 XP for the successfully-completed Monthly Challenge did not return to my profile.

 

[Post Your Halo 4 Matchmaking Issues Here]

In August I was working toward the War Games Monthly Challenge ("To the Victor Go the Spoils") which would earn me 20,000 XP for 75 multiplayer matchmaking wins.  I earned my 75th win in a Big Team Infinity Slayer match on the Wreckage map on 24-Aug-2013 @ 3:25pm (eastern time, game duration = 11m 25s).  Once this game finished I saw the Challenge Completed message pop onto the screen, and the 20,000 XP were added to my profile ...  raising my Spartan rank from SR127 to SR128.  After I played my next match (a Big Team Infinity Slayer match on the Exile map -- 24-Aug-2013 @ 3:45pm eastern -- game duration = 10m 51s) I noticed that the 20,000 XP had been deducted from my profile & my rank had dropped back to SR127.  Thinking it was a temporary glitch, I went on to play a few more Halo 4 multiplayer matches on Aug. 24th & winning several more of them ...   but the 20,000 XP for the successfully-completed Monthly Challenge did not return to my profile.

Does anyone have any suggestions on getting this issue in front of the right people at 343i?  I openened an xbox live support ticket on the day the issue occurred, but the MS Support engineer just informed me today (via e-mail) that I needed to post to the 343i forums.   (Which really isn't the same as opening a "true" HelpDesk-style ticket.    :-)   )

 

If anyone know a direct 343i Customer Support link or phone number I'd be very grateful.  

 

Thanks for reading my post!
 

 

[New forum member, need help with lost Monthly Challenge XP]

Hello!

 

Xbox live support suggested that I post in the 343i forums to help get an issue with lost XP for a completed Monthly Challenge resolved.  Could anyone suggest which forum I should be posting into?  Or better still ...   is there an "official" 343i Support portal for technical issues?

 

Thanks again for reading.     :-)